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best price

General Terms & Conditions

Reservations

Reservations are considered binding if we receive the indicated downpayment to our bank account within three weeks of the written confirmation

Our account number:

Salzburger Sparkasse St. Johann im Pongau
IBAN AT682040400040711673
Swift-Code (BIC) SBGSAT2S

The downpayment can also be charged to your credit card (Mastercard or VISA). In order to do so, we require your credit card number, name of the card holder and the expiration date of the credit card. You can charge the downpayment to your credit card by following this link.

Charge the downpayment to your credit card here

The payment for the package you booked can be made at the hotel directly. The downpayment you made will be credited towards the final invoice. We accept cash, EC (Maestro) cards, Mastercard and VISA.

Arrival and departure

Your room is available to you from 3 pm on your arrival day. If you are planning to arrive after 6 pm, we kindly ask you to let us know in advance. Please check-out of your room by 11 am on your departure day. Depending on availability, guests may book a late check-out (until 6 pm) up to one day before departure. The surcharge (incl. afternoon buffet) is € 20 per adult.


Late arrival/early check-out: In the case of an early departure or a late arrival we will use the reserved dates as the basis for the final invoice. 

More information about early check-In & late check-out

Cancellation policy

Sounds bothersome and it is: for you and for us!
Our request: Please contact us as soon as possible, preferably in writing.


Current Cancellation Policy for Winter 2020/21

Due to the corona pandemic, all bookings can be cancelled within 2 days (48 hours) before arrival without any costs.



In summer
 

For daily prices: up to three days before arrival free of charge, after that 100% of the total amount. For package offers: free up to 14 days before arrival – after that 100% of the total amount.

In winter 
For daily prices: up to 14 days before arrival free of charge, up to 7 days before arrival 70% and after that 100% of the total booking amount. For package offers: free of charge up to 4 weeks before arrival, up to 14 days before arrival 50% and after that 100% of the total booking amount.

 

We recommend you take out travel cancellation insurance to protect yourself from unnecessary costs. It is valid for:

Illness before the begin of your travels, death within the closest family, accident before or during your travels to the hotel, late arrival that is not your fault but rather due to closed streets, avalanches, flooding or a different natural catastrophe. 

Cancellation protection
  Amount of booking Price
up to € 300 10
up to € 600 20
up to € 900 30
up to € 1200 40
up to € 1500 50
up to € 1800 60
up to € 2100 70
up to € 2400 80
up to € 2700 90
up to € 3000 100
We don't offer a cancellation protection for bookings more than € 3000,00.

Declaration of consent

With the receipt of the booking confirmation you accept the General Terms and conditions of the Sonnhof Alpendorf.

Info & Inquiry

SONNHOF ALPENDORF GmbH
+43 6412 7271
info@sonnhof-alpendorf.at
www.sonnhof-alpendorf.at/en

Höllwart family
Alpendorf 16
5600 St. Johann im Pongau
Austria
UID: ATU74608515

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