General Terms & Conditions
Reservations
Reservations are considered binding if we receive the indicated downpayment to our bank account within three weeks of the written confirmation
Our account number:
Salzburger Sparkasse St. Johann im Pongau
IBAN AT682040400040711673
Swift-Code (BIC) SBGSAT2S
The downpayment can also be charged to your credit card (Mastercard or VISA). In order to do so, we require your credit card number, name of the card holder and the expiration date of the credit card. You can charge the downpayment to your credit card by following this link.
Charge the downpayment to your credit card here
The payment for the package you booked can be made at the hotel directly. The downpayment you made will be credited towards the final invoice. We accept cash, EC (Maestro) cards, Mastercard and VISA.
Arrival and departure
Your room is available to you from 3 pm on your arrival day. If you are planning to arrive after 6 pm, we kindly ask you to let us know in advance. Please check-out of your room by 11 am on your departure day. Depending on availability, guests may book a late check-out (until 6 pm) up to one day before departure. The surcharge (incl. afternoon buffet) is € 20 per adult.
Late arrival/early check-out: In the case of an early departure or a late arrival we will use the reserved dates as the basis for the final invoice.
More information about early check-In & late check-out
Cancellation policy
Sounds bothersome and it is: for you and for us!
Our request: Please contact us as soon as possible, preferably in writing.
In summer
For daily prices: up to three days before arrival free of charge, after that 100% of the total amount. For package offers: free up to 14 days before arrival – after that 100% of the total amount.
In winter
For daily prices: up to 14 days before arrival free of charge, up to 7 days before arrival 70% and after that 100% of the total booking amount. For package offers: free of charge up to 4 weeks before arrival, up to 14 days before arrival 50% and after that 100% of the total booking amount.
Im winter 2020/21:
For your winter holidays 2020/21 booked during main and lower season cancellation conditions differ:
Cancellation policy for main season winter 2020/21
- 23.12.2020 to 03.01.2021 (Christmas & New Year's Eve)
- 13.02.2021 to 20.02.2021 (Carneval)
| Main season | cancellation fee | |
|---|---|---|
| 14 days | = | 0% |
| 7 days | = | 50% |
| under 7 days | = | 100% |
Cancellation policy for lower season winter 2020/21
- All bookings which are not in main season (see main season above)
| Lower season | cancellation fee | |
|---|---|---|
| 7 days | = | 0% |
| under 7 days | = | 100% |
We recommend you take out travel cancellation insurance to protect yourself from unnecessary costs. It is valid for:
Illness before the begin of your travels, death within the closest family, accident before or during your travels to the hotel, late arrival that is not your fault but rather due to closed streets, avalanches, flooding or a different natural catastrophe.
| Amount of booking | Price | |
|---|---|---|
| up to € | 300 | 10 |
| up to € | 600 | 20 |
| up to € | 900 | 30 |
| up to € | 1200 | 40 |
| up to € | 1500 | 50 |
| up to € | 1800 | 60 |
| up to € | 2100 | 70 |
| up to € | 2400 | 80 |
| up to € | 2700 | 90 |
| up to € | 3000 | 100 |
Declaration of consent
With the receipt of the booking confirmation you accept the General Terms and conditions of the Sonnhof Alpendorf.