SPA-Etiquette and recommendations

for your perfect spa vacation in the Sonnhof Alpendorf

 

Booking a treatment

To ensure you can take part in your desired treatment, we recommend you book an appointment at our reception desk even before you arrive. You will receive a confirmation of your booking upon arrival. 

Take time for yourself

We kindly request you to arrive at the spa reception desk approximately 10 minutes before your treatment is scheduled to begin.  This ensures that your therapist can prepare for your treatment and you can enjoy your time to the fullest. Out of respect for the guests who come after you, we will reduce your treatment time if you arrive late for your treatment.

Clothing

Please come to your treatment in your bathrobe. We utilize various methods of covering to ensure your privacy. For full-body peelings we offer you throw-away panties.

Fulfilling your wishes

We want to accommodate your individual wishes during your treatment. That's why we will ask you prior to your treatment what is especially important to you. Competent consultation is part of our treatment and is a priority for us.

Cancellations

Cancellations should be made at least 12 hours before your treatment. Every cancellation made later than this will be subject to a full charge. 

In the sauna & water world

Please wear swimwear in the pool area. For hygienic reasons, we kindly ask you not to wear swimwear in the sauna area. The water world is also a family area - please be considerate of other guests.

Children in the COCOON SPA

The COCOON Spa is a place of peace and relaxation.  Please understand that children are only allowed in the water world. Parents are responsible for their children.

DAY SPA

Book your spa day in advance by telephone or e-mail so we can prepare everything you need for your cozy day. Please understand that it is not allowed to bring along your own bathrobe and towels. 

Sonnhof spa bag

You will find one fluffy bathrobe per person and a spa bag in your room which contains four towels and two pairs of slippers. If the bathrobe doesn't fit you can get a different size at the reception desk. 
Please take your spa towels back to your room with you as we only change towels according to the number of towels used.