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Spa etiquette and recommendations

Book treatments

We recommend that you book your desired appointments for wellness and beauty treatments at the reception before arrival. You will receive your spa program with all appointments together with your room key at the reception upon arrival.

Take your time

We kindly ask you to report to the reception of COCOON SPA about 10 minutes before the beginning of the treatment, so that you and the therapist can prepare for the treatment. We ask for your understanding that if you are late, lost time must be deducted from the booked treatment out of consideration for guests with follow-up appointments.


Please come to your application in a bathrobe. We work with different covering techniques to protect your privacy. For full body peelings, a disposable slip is included.

Wish fulfillment

In the spa, too, we would like to respond to your wishes individually and advise you competently. Therefore, before the treatment, we will determine together with you where the treatment priorities lie.


Appointment cancellations are free of charge until 12 hours before the start of treatment. From then on we have to charge the full price in case of no-show.

Water & Sauna World

Please wear swimwear in the pool area. The sauna area is textile-free for hygienic reasons. Children under 16 years of age are also allowed in the water world – nevertheless, we ask families for unconditional consideration for other guests.

Children in COCOON Spa

The COCOON SPA is a place of rest and relaxation. For this reason, we ask for your understanding that only the water world is accessible for children. Please take into account that any supervisory responsibility lies with the parents and parents are liable for their children.


A day spa stay requires – also when redeeming vouchers – for organizational reasons a booking at least 24 hours in advance by phone or e-mail. Please understand that bringing your own bathrobes and towels is not permitted.

Sonnhof bathing bag

In your room you will find one fluffy bathrobe per person and the Sonnhof bath bag, which is equipped with four towels and two pairs of slippers.  If the bathrobe does not fit, you can exchange the size at any time at the reception. Please take your bath towels back to your room. Towels are changed only according to the number of towels used.


Giving Sonnhof moments as a gift is very easy with just a few clicks. Visit our voucher world, choose the right voucher, select a template and print it out easily. Visit our Voucher store

COCOON Spa View Spa Magazine
  • Öffnungszeit Cocoon Spa von 8-20 Uhr
  • Applications between 9-18 h *
  • Methods & Products of Team Dr. Joseph & !QMS
View Spa Magazine
Wellness á la Carte

Depending on whether you have an acute tension, want to pamper yourself a bit spontaneously or want to get your treatments under wraps before you go on vacation: Our Spa Menu is your 24/7 wellness advisor. It is available as a download as well as a brochure and contains all the necessary information on the purpose, content, duration and price of each of our treatments. If you are still unsure, please contact our spa team for a no-obligation consultation. You can book easily at the reception or via your guest iPad in the room.

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